Warranty

Warranty Service/Returns/Exchange of Goods

In the event that the returned Product has defects, damage, or has been in use, such cases are covered by warranty obligations, which operate on the basis of the Law of Ukraine "On Protection of Consumer Rights". The warranty period is determined from the date of the sale transaction.

A warranty of 1 to 5 years applies to products, depending on the type of item. The warranty period is mandatorily indicated on the product packaging and on the official website krauff.com. The warranty confirms the obligation to repair or replace the Product upon the discovery of manufacturing defects in the latter.

Defects in the Product that arose as a result of packaging damage during transport or shipping of the Product are not manufacturing defects and must be documented by the Buyer directly upon receipt and inspection of the Product at the post office.

The manufacturer's warranty covers products that have latent manufacturing defects that cannot be established during a visual inspection and are discovered during operation (e.g., *a problem with a part mounting, blistering/peeling of non-stick coating, etc.*). In the event of a claim regarding the quality of the Product, the consumer should contact the point of sale or an official representative of the manufacturer in the country of sale. If a defect is determined to be latent and there is a document confirming the purchase, the product can be exchanged for the same or an equivalent one in value.

The warranty obligations of the Seller/Manufacturer apply exclusively to products with a manufacturing defect. The warranty is valid only if the cash register receipt/sales receipt for the Product is present.

Conditions and situations not covered by the manufacturer's warranty

In accordance with the terms of warranty service, there are certain cases where the warranty does not cover the product. This applies to:

  • Damage to the product due to failure to follow operating instructions.
  • Independent attempts to repair the defect.
  • Overheating of the product that exceeds the recommended operating conditions.
  • Use of the product for commercial purposes or other non-domestic use not provided for by law.

Furthermore, warranty obligations do not cover:

  • Natural changes in the appearance of the product as a result of operation, such as discoloration or mechanical damage.
  • Damage resulting from misuse of the product or commercial use.
  • Porcelain, ceramic, and glass products, which are not subject to the manufacturer's warranty obligations.

If the listed situations occur, the product warranty does not apply.

What to do in case of a warranty issue

  • Fill out the form via the link.
  • It is mandatory to attach at least 1 photo to the form with a description of the defect and the prerequisites for its occurrence;
  • After filling out and sending the form, a manager will contact you within 2 business days.
  • If the manager confirms the warranty case, then:

    • an exchange for a similar product, a product of equivalent price, or a more expensive one with an additional payment from you is carried out;
    • a refund for the product is issued, exclusively after the return of the Product and an inspection/examination of the Product;

Refund for the product/exchange for another product

  • Funds are returned to the IBAN (card) details that you specified in the product return form.
  • Funds are returned within 10 days after the return is agreed upon with the manager, but in any case no later than 7 days in accordance with Part 3, Art. 9 of the Law of Ukraine "On Protection of Consumer Rights" – from the date of completion of the Product examination.
  • Exchange is possible for a similar product (provided it is available from the Seller), or for a product equivalent in price, or for a more expensive one with an additional payment from you.

How to send a product for return/exchange

  • The product must be sent via Nova Poshta (https://novaposhta.ua/)
  • Process the shipment using the following details:

    Dnipro, Sobinova St., 1 (address delivery)
    Baranov Mykola
    0675611820
    EDRPOU 40861807
    LLC "TG "TNP"
    At the recipient's expense via non-cash payment

  • You must remove (do not fill in/do not specify) the "Return delivery" and "Cash on delivery" services.
  • Send the transport waybill (TTN) number to the manager.

    • Refusal of a refund or return of goods/Refusal of warranty service/exchange of goods, if:

    1. the rules of product operation have been violated;
    2. the product was used for purposes other than those established by the manufacturer;
    3. if the seller's/manufacturer's examination reveals product defects that arose as a result of violation of operating rules;
    4. if the warranty period for the product has expired;