FAQ
Nova Poshta delivery is available. Delivery time is 1–3 business days, depending on the city. We provide a tracking number upon shipment. Orders placed before 3:00 PM are usually shipped the same day. Shipping costs depend on the rates of the selected courier service.
Yes, when placing your order, select "Payment upon receipt." Payment can be made by cash or card (depending on the delivery service). We recommend inspecting the item before payment. After payment, you will receive a receipt, which is required for returns or exchanges.
The product can be returned or exchanged within 14 days of receipt. Conditions: the product must not have been used, the original packaging must be preserved, and the receipt must be provided. Money is refunded to the buyer's card or in cash, depending on the payment method.
Returns are possible within 14 days of receipt. The product must be returned in its complete set, including packaging and documentation. You must have a receipt or other proof of purchase (electronic or paper). Without proof, returns will not be accepted.
Most products have a 5-year warranty. Frying pans have a 3-year warranty, and pots have a 5-year warranty. The warranty covers manufacturing defects and does not cover damage caused by dropping or improper use. Warranty terms are stated on the packaging or in the product description.
Yes, you can, but we recommend hand washing to prolong its service life. If you do use a dishwasher, choose a delicate cycle and avoid using harsh detergents. Avoid sudden temperature changes during washing.
Wash with warm water and a mild detergent. After washing, wipe dry with a towel. Do not leave damp or in an enclosed space. To remove stains or residue, use baking soda and water. Avoid metal scouring pads and abrasives to prevent scratching the surface.
Collections differ in shape, design, materials, and functionality. Each line features an individual style: from classic to minimalist. Every series has its own technical features and purpose.
Yes, all pots and pans have an induction-compatible base. Information about induction compatibility is stated in the product description and on the packaging. If the base of the cookware is magnetic, it can be used on an induction cooktop.
Professional chefs choose Krauff for its durable materials, convenient ergonomics, precise temperature control, and reliability in daily use
