We cook with pleasure!
FAQ
Delivery is available by Nova Poshta. The term is 1–3 business days, depending on the city. When sending, we provide a consignment number. Orders placed before 3:00 PM are usually shipped the same day. The cost of delivery depends on the rates of the selected service.
Yes, when placing an order, select "Payment upon receipt". Payment - by cash or card (depending on the delivery service). We recommend that you inspect the goods before payment. After payment, you will receive a receipt, which is required for a return or exchange.
The product can be returned or exchanged within 14 days from the date of receipt. Conditions: the product has not been used, the original packaging is preserved, the receipt is available. The money is returned to the buyer's card or in cash, depending on the payment method.
Returns are possible within 14 days from the date of receipt. The product must be provided in its entirety, with packaging and documents. It is mandatory to have a receipt or other proof of purchase (electronic or paper). Without confirmation, returns will not be accepted.
Most products come with a 5-year warranty. Frying pans come with a 3-year warranty, and saucepans come with a 5-year warranty. The warranty covers manufacturing defects and does not cover damage caused by dropping or misuse. The warranty terms are stated on the packaging or in the product description.
Yes, but we recommend washing by hand to extend the life of the product. If you still use a dishwasher, select the delicate mode and do not use aggressive detergents. Avoid sudden changes in temperature during washing.
Wash with warm water and mild detergent. After washing, wipe dry with a towel. Do not leave wet or in a closed space. Use baking soda and water to remove stains or deposits. Avoid metal sponges and abrasives to avoid scratching the surface.
The collections differ in shape, design, materials and functionality. Each line has an individual style: from classic to minimalist. Each series has its own technical features and purpose.
Yes, all pots and pans have an induction bottom. Information about compatibility with induction is indicated in the product description and on the packaging. If the bottom of the cookware is magnetized, it can be used on an induction hob.
Professional chefs choose Krauff for its durable materials, comfortable ergonomics, precise temperature control, and reliability in daily use.
