Returns and exchanges

Return of goods/Exchange of goods

If the Product does not match the description or photo, or does not fit you in size, weight, or other characteristics, and you have checked that your Product is not included in the list of those that not subject to returnyou can return it, subject to the following prerequisites and procedures (indicating the reason for return/exchange in the application form );

The goods can be returned /exchange provided that:

  1. No more than 14 days have passed since the date of purchase;
  2. The product is free of any visible mechanical damage, scratches and/or signs of use;
  3. The goods have not been used, and the control packaging (self-adhesive films) have not been removed.

Important! The product and its components must be in good condition.and components must be in good condition. The factory protective films must be intact. If the product was packaged in a blister pack, it can be returned if the packaging is not opened.

When the Goods meet all the technical specifications, photos, description, and configuration, the return/shipping of the Goods is carried out at the expense of the buyer.


Only the Goods that were purchased in the krauff.com online store or via instagram @krauff_ukraine are accepted for return/exchange.

Goods purchased through another retailer are returned directly to the person who made the sale and exclusively at the point of sale where they were purchased.

Follow the following algorithm of actions toto return/exchange goods:

  1. Pack the goods
  • Pack the product in its original packaging. If several items were included in the package, you must return all of them for a refund/exchange.
  • If a gift was included with the Goods, the entire set (the Goods and the gift) must be returned upon return. Otherwise, the nominal value of the gift shall be deducted from the amount of the value of the Goods to be returned and withheld from the Buyer.

  1. Fill out the return form/exchange of the product
  • You can do this by following the link.
  • After filling out and sending the form, the Seller's manager will contact you within 2 business days to clarify the details of the shipment/return/exchange.

3. How to send the goods

  • The Goods must be sent by Nova Poshta. (https://novaposhta.ua/)
  • Send the shipment to the following addresses:

    Dnipro, 1 Sobinova St. (targeted delivery)
    Baranov Mykola
    0675611820
    EDRPOU 40861807
    TNP Trading Group LLC
    At the expense of the recipient by bank transfer

  • You need to remove (not specify) the services "Return delivery" and "Cash on delivery".
  • Send a bill of lading (B/L) to the Seller's manager.

Notes: The goods are accepted by the Seller for return/exchangeonly if it is in proper condition:

  • * without mechanical damage;
  • * fully completed(the Goods and their components, packaging, instructions and other related items are available);
  • * with all labels and factory markings intact.

  1. Refund for goods/exchange for another product
  • The funds will be returned to the IBAN details (card) that you specified in the return form and which matches your personal data.
  • Funds are refunded within 7 days from the date of approval of the refund transaction.
  • The refund amount is the same as the amount in the order or minus the cost of the missing goods or their components.
  • The exchange is carried out for a similar Product or for a Product of equivalent price, or for a more expensive one with your surcharge.

Вrefusal to refund or return the goods / refusal to provide warranty service / exchange of goods if:

  1. the rules for the use of the product have been violated;
  2. the goods were used for purposes other than those specified by the manufacturer;
  3. if the seller's/manufacturer's examination reveals defects in the goods that have arisen as a result of violation of the operating rules;
  4. if the warranty period for the product has expired;