Returns and Exchanges

Return of goods/Exchange of goods

If the Product does not match the description or photo, or does not suit you in size, weight, or other characteristics, and you have verified that your Product is not included in the list of non-returnable products , you may return it, subject to the following prerequisites and procedures (indicating the reason for the return/exchange in the application form );

The product can be returned/exchanged under the following conditions:

  1. No more than 14 days have passed since the date of purchase;
  2. The product does not have any visible mechanical damage, scratches and/or traces of use;
  3. The product was not used, and the control packaging (self-adhesive films) was not removed from it.

Important! The product and accessories must be in a marketable condition. The factory protective films must be preserved. If the product was packed in blister packaging, it can be returned if the packaging is unopened.

When the Product meets all technical specifications, photos, descriptions, and configurations, the return/shipping of the Product is at the buyer's expense .


Only goods purchased in the online store krauff.com or via Instagram @krauff_ukraine are accepted for return/exchange.

Goods purchased through another retail chain are returned directly to the person who made the sale, and exclusively at the point of sale where they were purchased.

Follow the following steps to return/exchange the product:

  1. Pack the goods
  • Pack the product in its original packaging. If the package included several items, you must return/exchange all of them.
  • If the product came with a gift , the entire set (the product together with the gift) must be provided upon return. Otherwise, the nominal value of the gift is deducted from the total value of the Product to be returned and withheld from the Buyer.

  1. Fill out the return /exchange form
  • This can be done via the link .
  • After filling out and sending the form, the Seller's manager will contact you within 2 business days to clarify the details of the shipment/return/exchange.

3. How to ship the goods

  • The Goods must be sent by Nova Poshta. ( https://novaposhta.ua/)
  • Make a shipment using the details:

    Dnipro, Sobinova St., 1 (addressed delivery)
    Baranov Mykola
    0675611820
    EDRPOU 40861807
    LLC "TG "TNP"
    At the expense of the recipient by non-cash payment

  • You need to remove (not specify) the services "Return delivery" and "Postpaid".
  • Send the waybill (TTN) to the Seller's manager.

Note: The Seller accepts the product for return /exchange only if it is in good condition :

  • * without mechanical damage;
  • * fully equipped ( the Product and its components, packaging, instructions and other accessories are available );
  • * with all labels and factory markings retained.

  1. Refund for goods/exchange for another good
  • The funds will be refunded to the IBAN (card) details that you indicated on the return form and that match your personal data.
  • Funds are returned within 7 days from the date of approval of the return transaction.
  • The refund amount is the same as the order amount or minus the cost of the missing goods or their components.
  • The exchange is made for a similar Product or for a Product of equivalent price, or for a more expensive one with your additional payment.

Refusal to refund or return the goods/Refusal to provide warranty service/exchange of goods if:

  1. the rules for the use of the product have been violated;
  2. the use of the product was not for the intended purpose established by the manufacturer;
  3. if the seller/manufacturer's examination reveals defects in the product that arose as a result of violation of the operating rules;
  4. if the warranty period for the product has expired;