Warranty service/return/exchange of goods

In the event that the returned Product has defects, damage, or has been used, then the warranty obligations that operate on the basis of the Law of Ukraine "On the Protection of Consumer Rights" apply to such cases. The warranty period is determined from the day of the sale of the product.

The products are guaranteed for 1 to 5 years, depending on the type of product. The warranty period must be indicated on the product packaging and on the official website krauff.com. The warranty confirms the obligation to repair or replace the Goods in the event of manufacturing defects, the latter.

Defects of the Goods that occurred as a result of a violation of the packaging during transportation, shipment of the Goods are not manufacturing defects and must be recorded by the Buyer directly upon receipt and inspection of the Goods at the post office.

The manufacturer's warranty applies to products that have hidden manufacturing defects that cannot be established during a visual inspection, and are revealed during operation ( for example , a problem with the attachment of a part, swelling / peeling of the non-stick coating, etc. ). In the event of a claim regarding the quality of the Product, the consumer must contact the point of sale or the official representative of the manufacturer in the country of sale. If the defect is identified as hidden and a document confirming the purchase is available, the product can be exchanged for the same or equivalent in value.

The Seller's/Manufacturer's warranty obligations apply exclusively to products with a manufacturing defect. The warranty is valid only in the presence of a receipt/receipt for the Product.

Conditions and situations not covered by the manufacturer's warranty

According to the terms of the warranty service, there are certain cases when the warranty does not apply to the product. This includes:

  • Damage to the product due to non-compliance with the operating rules.
  • Independent attempts to eliminate the defect.
  • Overheating of the product beyond the recommended operating conditions.
  • Use of the product for commercial purposes or other non-domestic use that is not provided for by law.

In addition, the warranty does not apply to:

  • Natural changes in the appearance of the product due to use, such as discoloration or mechanical damage.
  • Damage caused by misuse of the product or commercial use.
  • Products made of porcelain, ceramics and glass, which are not subject to the manufacturer's warranty.

In the event of the listed situations, the product warranty is not applicable.

    What to do in case of a warranty issue

    • Fill out the form at the link .
    • At least 1 photo with a description of the defect and the prerequisites for its occurrence must be attached to the form;
    • After filling out and sending the form, a manager will contact you within 2 working days.
    • If the manager confirms the warranty case, then:
      • an exchange is made for a similar product or for a product equivalent in price, or for a more expensive product with your additional payment;
      • refund of funds for the goods, only after the return of the Goods and inspection/examination of the Goods;

    Product refund/exchange for another product

    • Funds are returned to the IBAN (card) details that you specified in the product return form .
    • Funds are returned within 10 days after agreeing the return with the manager, but in any case no later than 7 days in accordance with Part 3 of Article 9 of the Law on the Protection of Consumer Rights - from the date of completion of the Product research.
    • Exchange is possible for a similar product (provided the Seller has it), or for a product equivalent in price, or for a more expensive product with your additional payment.

    How to send an item for return/exchange

    1. The goods must be sent by Nova Poshta ( https://novaposhta.ua/)
    2. Make a shipment according to the details:

      Dnipro, str. Sobinova, 1 (address delivery)
      Mykola Baranov
      EDRPOU 40861807
      LLC "TG "TNP"
      At the expense of the recipient by non-cash settlement

    3. It is necessary to remove (do not fill in/do not indicate) the services "Return delivery" and "Postpaid".
    4. Send the consignment note to the manager.


    Refusal of refund or return of goods/Refusal of warranty service/exchange of goods if:

    1. the rules of operation of the product are violated;
    2. the use of the product was not carried out according to the purpose established by the manufacturer;
    3. if the seller's/manufacturer's examination reveals defects in the product that arose as a result of violating the rules of operation;
    4. if the warranty period for the product has expired;